Community Management Specialist

  • Redwood City, CA
  • Community Management

Job Summary

As part of the Perfect World Entertainment (PWE) Communications team, the community management specialist will develop and implement community engagement programs for current and upcoming PWE games. In addition to community activities, the community management specialist will be responsible for creating and distributing content for games through owned channels including blogs, Twitter, Facebook and other community channels. This position will report to the communication team leader.

 

Essential Functions

Responsibilities & Job Duties:

  • Develop positive working relationships with internal stakeholders across PWE including creative and product marketing teams
  • Monitor, assess and recap community sentiment for games in the PWE portfolio
  • Plan, draft and distribute community focused content through blogs, Twitter, Facebook and other channels
  • Act as an evangelist for games in the PWE portfolio through regular activity
  • Serve as an in-house editorial staffer through disseminating and redistributing messages from developer and publishing team members to the community
  • Create a positive community experience for players
  • Monitor key trends in the industry space and provide analysis

Requirements:

  • Bachelor’s degree in public relations, journalism, marketing, communications or related field preferred
  • At least one year of prior experience in community management or customer service role
  • Strong interest in the gaming and entertainment industry; MMORPG experience preferred
  • Previous knowledge of both the Star Trek and Dungeons & Dragons franchise preferred
  • Exceptional written and verbal communication skills
  • An enthusiastic, can-do attitude; a problem solver; able to work autonomously and as part of a larger team
  • Extremely well organized and detail oriented