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Extended Support Hours

By Synchroze @ February 14, 2014 at 3:03pm

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Greetings Players!

 

We are pleased to announce that our Customer Service and Billing support hours have been extended to better, and more quickly, serve you. Starting now, our support teams will be working during the hours of 10AM to 7PM PST, 7 days a week. Need any help with login issues? Let us know. Having in-game problems? We’re here to help! Make sure to bookmark our support site here and reach out to us anytime.

 

In addition, during this year and beyond, we will be constantly looking at ways we can continue to improve our support experience. For the near future, one of our goals is to be able to add live chat to our suite of support services. Stay tuned for more information!

 

Thank you so much for your continued support and we look forward to seeing you in-game soon.

 

- The PWE Team

 


Come Grab Your Free Arc Gifts!

By Synchroze @ January 28, 2014 at 12:35pm

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The new Arc client is now live! We have made many changes based on your feedback and would like to know what you think. To show our gratitude for downloading Arc, we would like to offer you a host of free gifts! This is our way of saying thank you for everything, and to let you know that we are listening.
 

To get started, navigate below where you will find each game's specific redeem code and the items you will receive, along with a link to install Arc.
 

What is Arc?

 

Arc brings your favorite games, communities, and entertainment together onto one easy-to-use platform. Manage your worlds by seamlessly installing games all in one place, and connect with friends with Arc's built in messenger. The possibilities are endless, so get started today!
Find out more here!

 

Getting Started

You can download the beta Arc client* here:

 

 

 

Redeem Codes

 

Game Redeem Code Items
Champions Online

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  • Costume sets: Halloween Webs, Redeemed Villain, and Hats and Heads
  • Special title perks: (The/Dr/Sir/Lady/Lord)
Jade Dynasty

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  • 10x Jar of Taichi Pills
  • Destiny Pack
  • title
  • 999x Chroma Beads
Forsaken World

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  • Memory Fruit x3
  • VIP Card
  • Amethyst Parchment x4
War of the Immortals

 V6TckZha

  • Jaden Rabbit Headgear
  • Fortify Charm x10
  • Philosopher's Stone
  • Advanced Pet EXP Orb x2
  • Devil Fruit
Battle of the Immortals

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  • Imperial Fashion
  • Bluecloud Wings
  • Elite Mount Gem Pack x3
  • Fruit of Growth
  • Holy Water Pack
Blacklight Retribution

 

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  • Arc Heroes Pack- Contains one random 7 day hero
Perfect World International

 gVqIRES4

 

  • Dreamchaser Kit
Neverwinter

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  • Renegade Illusionist
  • Wayfarer's XP Booster
  • 5x Rank 4 Enchantments
  • 3x Refining Stones
  • 5x Injury Kit (based on your level)
  • 5x Healing Potion (based on your level)
Star Trek Online  On-Login  
  • Khan Costume Set

 

 

Game Codes 

The existing code systems for each game will continue to exist through this beta, though we will also be testing our new, unified code system during the beta.

During the initial phase of the launch, it will only be possible to redeem these new codes via the client by clicking the "Redeem Key" button:

 

 

Star Trek Online players will have to log into their Perfect World account through Arc. Once you are logged in, the costume will be automatically unlocked for each character you log into while on Arc and can be accessed in the “Off Duty” uniform options. (You will also receive an in-game mail as confirmation.)

 

 

We are continually updating Arc to bring you the best possible experience we can offer. If you have any input, please let us know here feedback@arcgames.com.

Furthermore if you have any other questions, be sure to check out the Arc FAQ here
Arc FAQ

 

 

Sincerely,

Sparkiesoft and the Arc Team

 


12/10 Server Maintenance @ 15:00 PST

By Synchroze @ December 10, 2013 at 11:58am

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All three servers will undergo standard server maintenance at 3:00 PM PST/ 6:00 PM EST December 10, 2013. This maintenance should last approximately 1 hour and you will be kicked off the servers and unable to connect during this downtime. The maintenance may run longer than the estimated time so please check back for any updates and information.

 

Please be patient as the length of time required for maintenance is always subject to change. We will update this post if we anticipate any changes in our scheduled maintenance duration. Keep an eye on the in-game chat window as we will make an official announcement before we restart the servers.

 

Thanks for your patience and for playing Rusty Hearts.

 


Charge Rewards Return for a Limited Time!

By Synchroze @ November 22, 2013 at 2:13pm

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The Charge Rewards is back for a limited time! Just charge ZEN and transfer the ZEN to Forsaken World during the event period, and you can earn some great rewards!

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