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Extended Support Hours

By dreamdefender @ February 14, 2014 at 3:04pm

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Greetings Players! 

 

 

We are pleased to announce that our Customer Service and Billing support hours have been extended to better, and more quickly, serve you. Starting now, our support teams will be working during the hours of 10AM to 7PM PST, 7 days a week. Need any help with login issues? Let us know. Having in-game problems? We’re here to help! Make sure to bookmark our support site here and reach out to us anytime.

 

In addition, during this year and beyond, we will be constantly looking at ways we can continue to improve our support experience. For the near future, one of our goals is to be able to add live chat to our suite of support services. Stay tuned for more information!

 

Thank you so much for your continued support and we look forward to seeing you in-game soon.

 

- The PWE Team


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Cherished Sale of Love

By dreamdefender @ February 11, 2014 at 8:00pm

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With this week rounding out into the infamous day of love, Valentine's Day, perhaps now is the time to make that move on your special someone. We're ending this week with a sale of wedding items to cinch the deal, makeover and hairstyling tokens for a new look to pull in someone new, a pink llama mount to match the holiday, Star Diamonds because who doesn't love diamonds, and the Fat Cat Pack!

 

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New Payment Gateway

By Pinpointerror @ February 11, 2014 at 6:00pm

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Greetings Brazilian Players!

 

To thank you for your continued support of Perfect World Entertainment’s suite of games, we are thrilled to announce that we are expanding our reach in Brazil.

 

Starting today, we have partnered with our new exclusive Brazilian payment provider, BoaCompra – the largest online game company in Latin America. BoaCompra specializes in offering new ways to purchase ZEN for your favorite PWE game, including Bank Transfers that support Boletos and many other payment methods distinctive to Brazil. Simply visit the PWE billing page via your Brazilian ISP to utilize this new payment gateway.

 

This, along with the process of localizing a selection of our games into Portuguese (currently Neverwinter), is just the first step of many in widening the accessibility to our games for our loyal Brazilian players. We’re excited at what’s to come and are happy to have you with us.

 

See you in-game!

 

-The PWE Team

 

- – - – -

 

Saudações jogadores brasileiros!

 

Obrigado por seu apoio dos jogos de Perfect World Entertainment, estamos muito entusiasmados para anunciar que estamos ampliando nosso alcance no Brasil.

 

A partir de hoje, fizemos parceria com o nosso novo e exclusivo fornecedor de pagamentos, BoaCompra – a maior empresa de jogos online na América Latina. BoaCompra oferece novos meios de comprar ZEN para o seu jogo favorito de PWE, incluindo transferências bancárias que suportem Boletos e muitos outros métodos de pagamento distintas para o Brasil. Basta visitar a página de faturamento de PWE através do seu ISP Brasileiro para utilizar este gateway de pagamento.

 

Isto, junto com o processo de localização de uma seleção de nossos jogos em Português (atualmente Neverwinter), é apenas o primeiro passo de muitos para alargar a acessibilidade aos nossos jogos para os nossos jogadores brasileiros. Estamos muitos felizes para as novidades e de tê-lo conosco.

 

Vemos-te no jogo!

 

- A Equipe do PWE

 


Come Grab Your Free Arc Gifts!

By dreamdefender @ January 28, 2014 at 2:38pm

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The new client is ready! Download it now and you'll also get these free items!

Below you will find each game's specific redeem code and the items you will receive, along with a link to install Arc.
 

What is Arc? Find out here!

 

Getting Started

You can download the beta Arc client* here:

 

 

 

Redeem Codes

 

Game Redeem Code Items
Champions Online

PtXM9Vn1

  • Costume sets: Halloween Webs, Redeemed Villain, and Hats and Heads
  • Special title perks: (The/Dr/Sir/Lady/Lord)
Jade Dynasty

234xPU1H

  • 10x Jar of Taichi Pills
  • Destiny Pack
  • title
  • 999x Chroma Beads
Forsaken World

2zy36r0I

  • Memory Fruit x3
  • VIP Card
  • Amethyst Parchment x4
War of the Immortals

 V6TckZha

  • Jaden Rabbit Headgear
  • Fortify Charm x10
  • Philosopher's Stone
  • Advanced Pet EXP Orb x2
  • Devil Fruit
Battle of the Immortals

xoRnGeKD

  • Imperial Fashion
  • Bluecloud Wings
  • Elite Mount Gem Pack x3
  • Fruit of Growth
  • Holy Water Pack
Blacklight Retribution

 

q6Ono4Aj

 

  • Arc Heroes Pack- Contains one random 7 day hero
Perfect World International

 gVqIRES4

 

  • Dreamchaser Kit
Neverwinter

 fbyjHBUe

  • Renegade Illusionist
  • Wayfarer's XP Booster
  • Rank 4 Enchantments x5
  • Refining Stones x3
  • Injury Kit x5 (based on your level)
  • Healing Potion x5 (based on your level)
Star Trek Online  On-Login  
  • Khan Costume Set

 

 

 

 

 

Game Codes 

The existing code systems for each game will continue to exist through this beta, though we will also be testing our new, unified code system during the beta.

During the initial phase of the launch, it will only be possible to redeem these new codes via the client by clicking the "Redeem Key" button:

 

 

Star Trek Online players will have to log into their Perfect World account through Arc. Once you are logged in, the costume will be automatically unlocked for all characters. (You will receive an in-game mail as confirmation)

 

 

We are continually updating Arc to bring you the best possible experience we can offer. If you have any input, please let us know here feedback@arcgames.com.
 

Furthermore if you have any other questions, be sure to check out the Arc FAQ here
Arc FAQ

 

 

Sincerely,

Sparkiesoft and the Arc Team